about twennie
Built for technical professionals who need useful learning in minutes, not hours.
Hi! I’m Michele Rochon-Wood, a 20-year business development specialist in AEC. I worked for four global firms before striking out on my own a few years ago. I wanted to bring valuable learning content to the world of technical consulting. At the time, I had a handful of modules, but I wanted to build a comprehensive library, a full digital warehouse of urgently needed, non-technical learning.
On Twennie, technical professionals and their internal support teams have access to learning in project management, business development, and engaging clients to succeed in their fields of expertise. That learning is built to consume fewer billable hours while bringing essential clarity to the most challenging concepts in the business.
Twennie’s name is from the Pareto Principle - 20% of effort produces 80% of results. Twennie learning follows this guideline, teaching high-impact action, efficient use of resources, and fit-for-purpose techniques, asynchronously in less time, affordably.
I assembled a network of veteran professionals from AEC. They remained anonymous, but believed in my vision for a new kind of learning resource and wanted to lend their support. Over several months, I interviewed them about their experiences in leadership, working with clients, and managing successful projects. From those interviews came Twennie, an online environment designed just for technical service providers. On Twennie, the veterans I interviewed are known as the Twennie Founders.
Never Miss Another RFP A Solution to a Pesky Problem
Missing an RFP creates panic and wasted effort. A simple internal work order turns monitoring into a structured, accountable task, reducing risk, improving consistency, and preventing avoidable breakdowns in your pursuit process.
Missing an RFP creates unnecessary stress, lost opportunities, and last-minute chaos that could have been avoided. The issue isn’t effort—it’s structure. Monitoring purchasing sites is often informal, unclear, and easy to overlook, especially when support staff are pulled into urgent work. A simple internal work order changes that. It defines expectations, clarifies instructions, and creates accountability on both sides. It also allows for continuity, backups, and regular improvement.
Interview: John Velick On Using AI to Write Proposals
John Velick explains how proposal teams are using AI to reduce manual writing, improve first drafts, and handle large volumes of background material more efficiently.
In this interview, John Velick describes how he uses ChatGPT to support proposal development from start to finish. By setting up dedicated project spaces, training the tool on company information and past work, and uploading materials like CVs, RFPs, and reports, he is able to produce stronger first drafts for project understanding, staff bios, risk plans, and more. He also shows how AI can help teams rewrite content, summarize large documents, draft emails, and catch gaps in compliance before submission.
How to Write an Article in an Industry or Trade Publication
Publishing in trusted industry magazines builds instant credibility, but only if you share insight, not project details. Start with tension, show thinking, and help clients see their own challenges reflected.
Publishing in a trusted industry magazine can create powerful client moments. But it only works if the article delivers insight, not documentation. Clients don’t care about scope, budget, or timelines—they care about how you think. Start with tension, something real they’re dealing with, and use the project as proof, not the focus. When the client becomes the hero and your thinking is clear, the article feels relevant and credible.
Creativity and Innovation Testing the Habits of the Greats 1
This prompt set introduces proven creative techniques used by history’s most innovative thinkers, helping you break routine patterns, generate new ideas, and apply creativity directly to real-world consulting challenges.
This prompt set draws from the working habits of some of history’s most creative individuals to demonstrate that creativity is not rare—it is trainable. Through structured exercises inspired by figures like Leonardo da Vinci, Walt Disney, and Albert Einstein, you will experiment with techniques such as reverse thinking, constraint design, cross-disciplinary problem solving, and deliberate disruption.
latest additions to the Twennie library
this month
TEMPLATE: Writing Articles in Industry and Trade Publications Workbook
This template guides professionals through a structured process for writing industry articles that stand out by focusing on insight rather than project description. Using step-by-step prompts, it helps identify meaningful projects, define tension, understand audience challenges, and extract lessons learned. It emphasizes positioning the client as the hero, capturing real decision-making moments, and connecting content to current industry issues. The workbook format supports planning, outlining, and drafting, while also providing publication targets.
TEMPLATE: Designing a Proposal Process Template
This template acts as a structured, visual guide for building and executing a proposal process. It organizes work into a left-to-right timeline, aligning key stages with defined roles and responsibilities. By mapping effort levels and activities across the process, teams can clearly see who does what, when, and to what extent. The format supports consistency, accountability, and coordination during live proposal efforts.
EXERCISE: Designing a Proposal Process
This exercise helps teams move away from ad hoc proposal efforts toward a structured, repeatable process that consistently delivers high-quality results. Participants begin by aligning on what strong proposals look like, then select tools and formats to capture the process. They build out key stages, incorporate best practices, and assign responsibilities across roles. The process is visualized as a timeline with clear accountability, ensuring usability during real work.
VIDEO: Never Miss Another RFP; a Solution to a Pesky Problem
Missing an RFP creates unnecessary stress, lost opportunities, and last-minute chaos that could have been avoided. The issue isn’t effort—it’s structure. Monitoring purchasing sites is often informal, unclear, and easy to overlook, especially when support staff are pulled into urgent work. A simple internal work order changes that. It defines expectations, clarifies instructions, and creates accountability on both sides. It also allows for continuity, backups, and regular improvement.
VIDEO: How to Write an Article in an Industry or Trade Publication
Publishing in a trusted industry magazine can create powerful client moments before you even walk in the room. But it only works if the article delivers insight, not documentation. Clients don’t care about scope, budget, or timelines—they care about how you think. Start with tension, something real they’re dealing with, and use the project as proof, not the focus. When the client becomes the hero and your thinking is clear, the article feels relevant and credible. That’s what makes clients engage, ask questions, and remember you long after the meeting ends.
PROMPT SET: Creativity and Innovation; Testing the Habits of the Greats 2
This advanced prompt set builds on Brian Eno’s philosophy of creative disruption by placing you in realistic, high-pressure scenarios where familiar thinking patterns no longer work. Instead of refining ideas in isolation, you are forced to adapt, defend, simplify, and rebuild your approach in response to changing conditions. Each prompt challenges your assumptions and pushes you to think more clearly, communicate more effectively, and create solutions that are both resilient and distinctive.
to further develop the skills of creativity and innovation by testing the habits of the great creative minds of history
PROMPT SET: Creativity and Innovation; Testing the Habits of the Greats 1
This prompt set draws from the working habits of some of history’s most creative individuals to demonstrate that creativity is not rare—it is trainable. Through structured exercises inspired by figures like Leonardo da Vinci, Walt Disney, and Albert Einstein, you will experiment with techniques such as reverse thinking, constraint design, cross-disciplinary problem solving, and deliberate disruption.
to test the habits of the most creative minds in history and see where it leads
VIDEO: The Creative Scarcity Fallacy; Creativity and Innovation in the Technical World
This video introduces the “Creative Scarcity Fallacy,” the belief that ideas are limited and must be protected, and argues that this mindset actually suppresses creativity. Drawing from fine arts training and experience in technical consulting, it explains that creativity grows through sharing, testing, and iteration—not hoarding. Professionals who openly explore ideas develop sharper thinking and stronger pattern recognition. In consulting, clients value the ability to generate and apply ideas, not past outputs.
TEMPLATE: 30 Day Systems Approach Diagnostic Display
This template provides a structured diagnostic approach for evaluating team performance across client relationships, operations, personnel, financials, quality, and schedule. By answering targeted questions over time, leaders gather real-world data to identify strengths, weaknesses, and patterns. It emphasizes starting with small, easy-to-fix improvements to build momentum and test the team’s responsiveness to change.
TEMPLATE: Proposal Metrics Template
This template provides a structured way to track and analyze proposal performance using key business development metrics. It captures data such as fees, effort levels, hours by role, costs, client type, and outcomes, enabling teams to evaluate what drives success. By organizing this information consistently, it supports more informed planning, resource allocation, and strategic decision-making for future pursuits.
TEMPLATE: The 15 Types of Play Template
This template guides teams through a structured process to integrate play into workplace culture over time. By identifying personal play preferences and experimenting with playful activities, teams explore how enjoyment, creativity, and meaning can enhance productivity and wellbeing. The framework encourages collaboration, reflection, and gradual cultural change, linking play to outcomes such as engagement, innovation, and mental health.
TEMPLATE: Twennie's Work Orders for Internal Service Providers
This template provides a comprehensive system of work orders for managing proposal and marketing services in technical environments. It defines clear scopes, responsibilities, deliverables, and timelines across activities such as proposal management, strategy sessions, storyboarding, reviews, marketing assets, events, and research. By formalizing internal requests, it reduces confusion, improves accountability, and aligns teams on expectations.
TEMPLATE: The Lego Purpose Exercise Template
This template guides teams through a collaborative exercise to understand and apply purpose in their work. Using insights from a Lego experiment and personal project reflections, participants identify what creates meaning—such as recognition, impact, growth, and autonomy. These insights are organized into themes and translated into practical actions that can be embedded into everyday projects. By making purpose visible and actionable, the exercise helps improve motivation, engagement, and team performance.
TEMPLATE: Extracting Little Successes from Big Failures
This template guides leaders through a fast, blameless process to transform project failures into practical improvements. It emphasizes capturing facts, identifying root causes, and applying an “advantageous failure” lens to extract knowledge, process tweaks, and relationship resets. By converting lessons into small, immediate actions—assigned with owners and timelines—it ensures learning leads to visible progress. The framework also links insights to team KPIs and encourages sharing outcomes internally, turning setbacks into reusable assets that strengthen performance.
TEMPLATE: Proposal Messaging Template
This template provides structured messaging for every stage of the proposal lifecycle, from kickoff through submission and debrief. It addresses common causes of delay—such as poor communication, unclear roles, and missed deadlines—by offering ready-to-use emails, agendas, and updates that drive accountability and momentum. Designed to help proposal managers lead effectively, it turns communication into a scheduling tool that aligns contributors, reinforces expectations, and maintains progress.
TEMPLATE: Client Interactions Workbook
This template provides a practical framework for planning and leading client interactions across four key scenarios: connecting, knowledge gathering, repairing relationships, and ending engagements. It emphasizes listening over selling, asking purposeful questions, and extracting meaningful insight that informs business development and project delivery. With preparation worksheets, question banks, and structured meeting flows, it helps consultants approach conversations with clarity and confidence.
TEMPLATE: The First 10 Days Communication Rulebook
This rulebook provides a structured approach to managing project communication from initiation through close-out. It helps project managers establish tone, define client communication cadence, document decisions, and proactively manage scope, risk, and team workload. By organizing communication into clear categories—such as orientation, decision-making, crisis response, and project closing—it transforms communication from an administrative task into a leadership tool.
TEMPLATE: Twennie's Workplace Rage Reference
This template identifies common sources of workplace frustration—like unclear authority, shifting expectations, and lack of psychological safety—and provides a structured way to discuss them productively. Instead of focusing on blame or individual behavior, it helps teams recognize patterns, externalize problems, and create shared language around difficult experiences. With guidance for both employees and leaders, it supports more constructive conversations, reduces emotional escalation, and encourages practical improvements.
TEMPLATE: Project Coordination Personnel Sample Job Descriptions
This template outlines job descriptions and KPIs for project coordinators working within technical services firms, from junior to senior roles. It recognizes that coordinators operate in ambiguity, influence outcomes without formal authority, and play a critical role in project performance. Responsibilities are tied to measurable KPIs across client relationships, personnel, financials, quality, and schedule.
TEMPLATE: Proposal and Marketing Professional Job Descriptions
This template provides structured job descriptions and KPIs for proposal and marketing professionals working in technical services firms. It connects day-to-day responsibilities—like proposal production, storytelling, facilitation, and pursuit management—to measurable outcomes across five key areas: client relationships, personnel, financials, quality, and schedule. Covering junior, intermediate, and senior roles, it helps leaders clarify expectations, track performance, and build stronger proposal teams.
TEMPLATE: IPD Planning Template
This IPD Planning Template is a practical companion for testing Integrated Project Delivery in real projects without committing to full adoption. It guides teams through structured experiments like co-location, shortened feedback loops, and early constructability by focusing on what people actually say and do. Rather than relying on theory, it captures behavioral signals, language shifts, and real-time learning. The template helps teams reflect on what worked, adjust what didn’t, and carry those lessons forward.
TEMPLATE: UnCommoditizing Your Services Plan Template
The Un-Commoditizing Plan Template guides teams in defining and delivering what clients truly value by structuring strategy across different client tiers. It helps organizations identify functional, ease-of-use, individual, and inspirational value, then align these with measurable KPIs and project delivery practices. By segmenting clients and tailoring value delivery accordingly, teams move beyond commodity services toward differentiated, relationship-driven offerings.
EXERCISE: Rapid Fire Methodology Storyboarding Exercise
The Rapid Fire Methodology Exercise is a collaborative storyboarding session that accelerates the development of a proposal work plan. Teams gather to map scope items, contribute ideas in real time, and refine content through structured checkpoints. The process emphasizes speed, interaction, and shared understanding, allowing participants to generate comprehensive methodology content in hours instead of days. By integrating win themes, past experience, and solution features directly into the storyboard, the exercise creates a strong foundation for proposal writing.
EXERCISE: Go No Go Spheres Exercise
The Go/No Go Spheres Exercise helps teams rethink how they evaluate opportunities by replacing rigid scoring systems with intuitive, strategic thinking. Participants map two “spheres”: a desired opportunity space (go) and a realistic capability space (get). By comparing where these overlap, teams identify which projects are strong pursuits and which require growth, partnerships, or restraint. The exercise builds shared understanding of target markets, client types, and project scale, while sharpening judgment around risk and fit.
EXERCISE: Pull Marketing Plan
The Pull Marketing Exercise helps teams intentionally shape the “picture” clients hold of their brand through consistent messaging and meaningful interactions. Participants assess current perceptions based on past work, then generate and evaluate ideas for events, content, and outreach that attract client interest. The exercise emphasizes practical, achievable actions, assigning responsibility, estimating effort, and tracking impact over time.
EXERCISE: Red Team Review
The Red Team Review Exercise is a critical final checkpoint where independent reviewers assess a completed proposal from the client’s perspective. Using structured evaluation criteria, they identify weaknesses, gaps, and opportunities for improvement under time constraints. The focus is on candid, high-impact feedback, requiring the proposal team to remain open and non-defensive. Reviewers simulate how a client might score the submission, helping teams refine messaging, clarity, and competitiveness.
EXERCISE: Pre RFP Planning Exercise
The Pre-RFP BD Exercise helps teams move from reactive proposal writing to proactive opportunity positioning before an RFP is released. Using task cards and collaborative planning, participants define business development activities, identify required learning, establish consistent terminology, and plan marketing efforts such as events and content. The exercise assigns accountability, budgets time, and encourages creative, engaging approaches to client interaction.
EXERCISE: Gold Team Review
The Gold Team Review Exercise is a final executive checkpoint before proposal submission, focused on risk, liability, pricing, and contractual terms. Senior leaders with signing authority review the RFP, proposal, and supporting documents to ensure compliance, financial soundness, and acceptable risk exposure. Unlike earlier reviews, the focus is not on content refinement but on commercial and legal viability. The session is fast, decisive, and may result in approval, required changes, or cancellation of the bid.
EXERCISE: Blue Team Review
The Blue Team Review Exercise provides an objective evaluation of win themes developed during proposal strategy sessions. Independent reviewers assess whether the themes address key client issues, demonstrate deep understanding, and present a compelling, differentiated solution. Using a structured checklist, they examine clarity, relevance, storytelling, and the strength of supporting evidence. The process helps identify gaps, generic messaging, and missed opportunities before proposal development progresses further.
EXERCISE: Pink Team Review
The Pink Team Review Exercise introduces an objective checkpoint in the proposal process by bringing in impartial reviewers who were not involved in storyboarding. These reviewers evaluate the storyboard, supporting materials, and overall strategy using a structured checklist, offering fresh perspective on clarity, positioning, and alignment with the RFP. The process is quick but highly valuable, helping teams identify gaps and refine their approach before investing further effort.
EXERCISE: The Subtle Art of the Terrible Client Meeting
The Subtle Art of the Terrible Client Meeting is a role-play exercise designed to improve how teams engage with clients. Participants begin by deliberately performing the worst possible meeting. The exercise progresses from failure to effective dialogue, culminating in a final presentation based on insights gathered. By reversing traditional learning—starting with mistakes—it builds confidence, sharpens listening skills, and helps teams make better use of limited client time while developing more natural, effective communication strategies.
EXERCISE: The Bulk Projects Exercise
The Bulk Projects Exercise helps teams move from reactive, one-off pursuits to a proactive program-based strategy. Participants organize market intelligence and potential projects into a defined program, map expected spending over time, and identify priority clients and relationships. They then develop a clear positioning narrative, assign roles, and build a pipeline of upcoming opportunities. The exercise culminates in designing repeatable capture activities and a focused 90-day action plan, supported by measurable success metrics.
EXERCISE: The Lego Purpose Exercise
The Lego Purpose Exercise is a quick, engaging experiment that demonstrates how purpose and visibility influence productivity. Participants are split into two groups: one sees their work displayed, while the other watches their work dismantled. Despite identical rules and rewards, the outcomes and morale differ significantly. Leaders observe both performance and emotional responses, then guide a discussion to connect these insights to real workplace conditions.
EXERCISE: The Triple Dome Exercise for Market Research
The Triple Dome Exercise helps teams move beyond surface-level research by transforming a single piece of market intelligence into strategic direction. Participants analyze an opportunity across three layers—project, program, and economy—to uncover patterns, funding drivers, and future trends. The exercise then pushes teams to interpret what it means for their business, including who to engage, what to pursue, and how to position themselves.
PROMPT SET: 30 Day Systems Diagnostic Journal of Discovery Level 2
This Level 2 prompt set extends the 30-Day Systems Diagnostic Exercise by shifting focus from understanding performance to making strategic decisions. Through 20 guided prompts, leaders evaluate client selection, market positioning, pipeline alignment, and leadership behavior to determine the right direction for their team. It can be completed individually or with a 2IC and 3IC to strengthen alignment and perspective. The goal is to move beyond insight into action—clearly defining what work to pursue, what to stop doing, and how to position the business for stronger, more intentional growth.
to further explore the performance of one business unit by asking key questions and journaling the answers one at a time
PROMPT SET: 30 Day Systems Diagnostic Journal of Discovery
This prompt set is designed to be completed alongside the 30-Day Systems Diagnostic Exercise, turning diagnostic questions into a structured journaling process. Over 20 prompts, leaders explore client trust, team performance, financial signals, and delivery consistency to uncover patterns that impact results. It can be completed individually or collaboratively with a 2IC and 3IC to gain broader perspective and alignment. The goal is not just to answer questions, but to develop clarity on how your system is actually functioning.
to uncover and diagnose the performance of a business unit with an eye towards specific and targeted change
EXERCISE: 10 Steps to a Win Theme
The 10 Steps to a Win Theme exercise helps proposal teams build a stronger win strategy by moving through a structured sequence of client and project analysis. The team examines what the client values, what makes the project unique, what could go wrong, and what success looks like before defining solution features, client benefits, relevant experience, and quantified proof. The exercise ends by turning those insights into win themes that can shape headings, callouts, graphics, and executive summary content.
TEMPLATE: Market Research Template and Workbook
This workbook helps teams move from informal awareness to a structured market intelligence system. It guides users through building early-signal monitoring pipelines, filtering out late-stage procurement noise, and using AI to extract actionable insights. It also provides frameworks for conducting client research conversations, capturing knowledge, and building a network of industry sources that reveal future work and economic trends.
EXERCISE: Un-Commoditizing Your Services By Delivering What Clients Truly Value
This exercise helps teams break out of price-based competition by identifying what clients truly value and building those elements into their service delivery. Using a structured pyramid approach, teams define baseline expectations, elevate performance standards, and select strategic “extra mile” actions that differentiate their brand. Participants prioritize value-driven behaviours and apply them consistently across projects or selectively for high-impact opportunities.
last month
VIDEO: Integrated Project Delivery 1 of 7 - Co-location
This video introduces co-location as the first, easiest step in adopting Integrated Project Delivery. Rather than changing contracts or forcing major decisions, it creates early shared visibility around unfinished work so teams can spot issues sooner. You’ll learn how to choose the right project, define success, brief participants carefully, run the session, record what emerged early, and decide what practices to keep.
VIDEO: The 10 Laws of Client Feedback and Experience
This video explains how client experience is shaped by everyday interactions and why feedback is essential to improving it. It shows how to gather meaningful feedback through real conversations, not surface-level surveys, and how to interpret subtle signals about trust, effort, and confidence. The video emphasizes creating a safe environment for honest input, listening without defensiveness, and translating feedback into small, intentional changes clients can feel.
VIDEO: Analyzing an RFP 1 - An Essential Proposal Management Skill
This video introduces the essential skill of analyzing an RFP before proposal writing begins. It explains why risk language should be reviewed first, especially clauses that expand consultant liability, and how that analysis supports an early go/no go decision. It then shows how different team members should focus on the parts of the RFP most relevant to their roles, from mandatory criteria to scope, formatting rules, and submission logistics.
PROMPT SET: Monitoring My Nugget - One Year
This prompt set designed to monitor a nugget gradually shifts from analysis to action. You’ll confirm whether the opportunity is real, identify its current stage, and engage directly with the people shaping it. The focus turns to positioning—understanding competitors, refining your win angle, and closing gaps in your approach. You’ll anticipate procurement, test your messaging, and prepare for a rapid response. By the end, you’ll make a clear pursuit decision and define how your team will position itself to compete effectively—and win if the opportunity moves forward.
to monitor and update a nugget in the Mine over one year
PROMPT SET: Monitoring My Nugget - Six Months
Over six months, this prompt set progresses from monitoring to interpretation and positioning. You’ll reassess earlier assumptions, analyze emerging patterns, and evaluate how the opportunity is evolving within its broader context. Through deeper research, conversations, and comparison to similar projects, you’ll clarify timelines, client intent, and potential barriers. The focus moves toward strategic thinking—understanding competitors, refining your firm’s angle, and identifying early engagement opportunities. By the end, you’ll make a clear decision: pursue, monitor, or pause—and define how to position yourself effectively if the opportunity advances.
to monitor and update a nugget in the Twennie mine over six months
PROMPT SET: Monitoring My Nugget - Three Months
Over three months, this prompt set guides you through actively monitoring a Nugget to determine whether it is becoming a real opportunity. You’ll combine web research, conversations, internal insight, and pattern recognition to test your assumptions and track meaningful signals. Rather than passively observing, you’ll take small, focused actions to uncover timelines, decision-makers, and early indicators of movement. By the end, you’ll have a clearer, evidence-based understanding of whether the opportunity is advancing—and what your next move should be.
to monitor a Twennie nugget over three months and update information as it becomes available
VIDEO: Conducting Market Research 3 - Building a Knowledge Network
In this video, you’ll learn how to identify and follow market trends by building a powerful network of knowledge sources. From project originators and public sector decision-makers to planners, financiers, contractors, and hidden “network multipliers,” each group offers unique insight into what’s coming next. You’ll understand where to find these contacts, what they can tell you, and how to interpret their signals. The goal is simple: stop reacting to the market and start anticipating it, so economic shifts, project opportunities, and industry trends never catch you by surprise.
VIDEO: Conducting Market Research 2 - Getting Knowledge Directly from Clients
This video builds on foundational research methods by introducing one of the most powerful—and underused—skills in market intelligence: learning directly from clients. It clarifies the role of Twennie nuggets as learning tools, not tracking systems, and shows how to integrate research into real work. You’ll learn how to structure conversations, when to ask the right questions, and which clients to approach for meaningful insight. With a focus on preparation, listening, and follow-up, this approach helps you move beyond guesswork—so you can anticipate opportunities instead of reacting to them.
PROMPT SET: Signals to Strategy: Turning Market Research into Real Opportunities
This prompt set teaches technical professionals how to move beyond reactive opportunity tracking and begin identifying work before it reaches procurement. Through structured exercises, learners build systems to capture early signals using RSS feeds, AI tools, and industry sources. They practice conducting client conversations to uncover future work, expand their networks strategically, and capture insights that matter. The set also guides users in turning raw information into actionable steps through nuggets, prompts, and internal discussions.
to put market research knowledge into action
ARTICLE: The Power of Purpose: A Leader’s Perspective
In this article, a team leader explores how purpose directly influences performance and engagement. Through Project Meaning and a simple workplace experiment, she observes that when people can see the impact of their work, they bring more energy, ownership, and creativity to their roles. The piece highlights a key leadership insight: purpose is not inherent in the work itself, but in how visible and connected it is to outcomes.
upcoming units
VIDEO: Why Culture Isn't Just Free Snacks - Designing a More Human Workplace
Culture can’t be reduced to free snacks or ping-pong tables. In this video, we explore what truly builds a strong workplace culture: connection, purpose, inclusion, and meaningful recognition. You’ll see why surface perks may get attention but don’t drive engagement or retention. Instead, employees stay where they feel human needs are met—where their work matters, relationships are strong, and leaders care. This video offers a practical, people-first lens on culture-building, helping you rethink what makes workplaces truly attractive and sustainable for the long term.
VIDEO: Leading a Team Through a Crisis
Every leader will face moments when plans unravel and pressure mounts. Leading a Team Through a Crisis prepares you for those moments. This video explores proven strategies for maintaining stability, protecting morale, and guiding teams through uncertainty. You’ll learn how to prioritize communication, make fast but thoughtful decisions, and sustain trust when the stakes are high.
VIDEO: The Pareto Principle in Practice
If 20% of your actions drive 80% of your outcomes, why does your calendar still look like 100%? This practical session shows you how to operationalize the Pareto Principle in real work—proposals, marketing, BD, and team ops. You’ll learn to define the outcome that matters, map your workflow, run a quick “Pareto scan” to find high-leverage tasks, and build a simple scoreboard that keeps the vital few front and center. We’ll create a not-to-do list, set up a weekly “Pareto sprint,” and use lightweight metrics to prove what’s working.
VIDEO: 30-Day Systems Approach - Planning
This series is designed for technical services business units. Over 30 days, leaders and their teams first investigate performance issues by answering daily diagnostic questions, benchmarking results, and categorizing metrics into red, yellow, and green. Leaders then prioritize “easy-to-fix” items to create quick wins and establish a culture of improvement. At the planning stage, you will plan corrective measures for the coming quarter.
VIDEO: Making a Proposal Easy to Read, Skim, and Evaluate 4 - Strategies for AI-Assisted Evaluations
In this important and timely video, you’ll learn how to mirror the buyer’s rubric in your headings, write two-sentence section summaries, build a one-page compliance matrix, place evidence beside claims, design machine-readable tables, and avoid layout traps that confuse algorithms. We’ll finish with an in-house AI pre-flight checklist you can run before submission. Make it easier to find, verify, and score what matters. For teams competing in technical services today.
VIDEO: Using Lean in Project Management
Lean project management applies principles of efficiency and value creation to every stage of a project. Instead of layering on complexity, lean practices simplify workflows, eliminate waste, and improve communication between disciplines. This upcoming video explores how lean thinking empowers teams to deliver faster while maintaining quality and adaptability. You’ll see how tools like value stream mapping and incremental improvements create projects that are both efficient and resilient. Whether you’re tackling client deadlines or internal initiatives, lean project management helps you focus on what truly matters.
VIDEO: 9 Soft Skills to Accelerate Your Career
Soft skills are the hidden accelerators of success in technical environments. In this video, you’ll explore nine essential skills—from communication and emotional intelligence to adaptability and leadership—that elevate your professional impact. Whether you’re managing projects, mentoring others, or preparing for advancement, these skills determine how far your technical expertise can take you.
VIDEO: Twennie's 20 Rules of Storytelling
Storytelling isn’t just for novels or movies—it’s a critical skill in technical services. In Twennie’s 20 Rules of Storytelling, we explore the essentials of building powerful narratives: creating clear structure, keeping the stakes high, surprising your audience with unpredictability, and weaving in emotional resonance. These rules aren’t abstract; they’re practical tools to strengthen proposals, presentations, and workplace communication.
EXERCISE: Turning a Project into a Business Development Powerhouse
Big projects carry hidden business development potential—if you know how to uncover it. This exercise pushes you beyond routine project delivery, guiding you step by step to identify promotional angles, client-relationship touch points, and reputational wins embedded in your work. You’ll practice re-framing day-to-day tasks as opportunities to enhance visibility, strengthen client confidence, and build a stronger market profile. By completing this activity, you’ll see firsthand how your projects can be more than deliverables—they can become engines for positioning your team and firm for future success.
VIDEO: 3 Models for Annual Strategic Planning
Strategic planning includes analyzing past performance, reviewing market intelligence, and charting a course of growth for the coming year or years. It is essential to brand-building, evolution, and expanding a firm's reach with the client community. It goes beyond a SWOT analysis - real strategic planning covers your full inward and outward operational paradigm. These templates and exercises give you three possible methods of conducting this essential exercise.
TEMPLATE: Turning a Project into a Business Development Powerhouse
Don’t let your project files gather dust once delivery is complete. This template provides a structured way to record the stories, achievements, and key differentiators in your projects while they’re still unfolding. Use it to gather data, testimonials, visuals, and lessons that can be transformed into proposals, presentations, and client conversations. By using this tool regularly, you’ll build a library of business development assets tied directly to your project work, making each assignment a springboard for reputation, relationship-building, and new opportunities.
VIDEO: Acts of Kindness in the Workplace
Kindness isn’t just nice—it’s powerful. In Acts of Kindness in the Workplace, you’ll learn how empathy and generosity create stronger teams, reduce tension, and elevate overall performance. Through real examples and reflection prompts, Twennie explores how micro-moments of care—like gratitude, encouragement, and active listening—can build trust and shape positive work cultures.
PROMPT SET: How is Work Really Going - An Employee Self-Check
Day-to-day work can blur together, leaving little space to stop and ask yourself: how is this really going? This self-check prompt set guides you through honest reflection on your workload, priorities, energy, and satisfaction. By carving out just a few minutes, you’ll uncover whether you’re moving in the right direction, notice early signs of burnout or misalignment, and rediscover motivation. These prompts aren’t about blame—they’re about clarity. Use them to check your bearings, celebrate wins, and identify what needs adjusting before challenges build up.
VIDEO: Creating and Leading a High Performance Team
Great teams don’t just happen—they’re built with purpose. In Creating and Leading a High Performance Team, you’ll uncover what separates good teams from great ones. Twennie walks you through practical leadership tools that enhance communication, accountability, and shared vision. You’ll learn to set clear expectations, manage energy instead of time, and foster a culture of excellence without burnout.
PROMPT SET: Belonging at Work - A Team Pulse Check
Belonging is the sense that you’re truly valued, seen, and connected at work. This pulse check prompt set helps teams explore where belonging thrives and where it’s missing. Through short, practical exercises, you’ll identify hidden dynamics and spark conversations that reveal how connected people feel to the team. Use these prompts to uncover strengths worth celebrating and opportunities for improvement. Belonging isn’t a “soft” measure—it’s a foundation for engagement, performance, and retention. This set gives you a starting point for real, actionable dialogue.
VIDEO: Productivity Tonic
In a world of constant demands, productivity isn’t about doing more—it’s about doing what matters. Productivity Tonic reveals how to focus your energy where it counts most. You’ll explore practical ways to eliminate distractions, prioritize high-value tasks, and build rhythms that sustain long-term performance. With Twennie’s signature 20-minute learning approach, this video helps you reset habits, improve efficiency, and rediscover joy in getting things done.
PROMPT SET: Work is Life - But Does it Feel that Way?
Forget “work-life balance”—this prompt set asks a better question: does your work fit with your life? Through guided reflection, you’ll examine energy levels, personal priorities, and how well your role supports your bigger goals. It’s not about compromise; it’s about alignment. Small adjustments in perspective, time use, or communication can make your job work better for your life, not against it. These prompts help you recognize disconnects, reclaim energy, and find more meaning in your daily responsibilities—before misalignment leads to frustration or burnout.
PROMPT SET: Culture in Motion - What Does Fun Look Like in Your Workplace
What does fun really look like in your workplace? It’s not about forced events or “mandatory fun”—it’s about everyday interactions that energize people and keep culture alive. This prompt set invites teams to reflect on where fun naturally happens, what it feels like, and how to create more of it. Fun builds trust, lowers stress, and keeps teams connected. With lighthearted but revealing questions, these prompts make it safe to explore how to keep culture human and vibrant—even during busy times.
VIDEO: How to Conduct a Peer Stay Interview
Stay interviews are often treated as a management responsibility, but peers are frequently the first to notice disengagement, frustration, or quiet burnout. This unit explores how to conduct a peer stay interview — a structured, respectful conversation focused on what keeps someone engaged and what might push them away. You’ll learn how to ask the right questions without overstepping, listen without trying to fix everything, and respond in ways that build trust rather than obligation. It’s a practical tool for supporting colleagues before problems become resignations.
PROMPT SET: Experience Matters - Your Voice on What Makes Work...Work
What makes work…work for you? This prompt set gives employees a voice to reflect on the moments that inspire loyalty—and the ones that quietly erode it. By surfacing authentic experiences, teams and leaders can learn what’s really shaping morale and retention. It’s not just about perks or policies—it’s about how people feel, every day. These prompts uncover what matters most, from recognition to growth to meaningful work, helping organizations focus on improvements that strengthen employee experience and keep talent engaged for the long haul.