When the Workload is Light

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Why Downtime Matters

When projects slow down, most teams instinctively tighten budgets and wait for the next big push. But light workloads offer one of the best opportunities for growth, reflection, and creativity. Instead of letting energy fade, smart leaders use these moments to strengthen systems, upskill teams, and improve future performance. Purposeful activity during downtime keeps morale high and builds a sense of forward motion even when the calendar looks quiet.

Turning Quiet Time into Real Projects

Idle time doesn’t have to feel idle. Use Twennie’s missions to turn meaningful internal initiatives into small, structured projects your team can own. Assign topics like updating proposal templates, capturing drone footage, or documenting lessons learned—each with its own budget, timeline, and notes. When you frame these as real projects instead of filler tasks, people stay engaged, build skills, and see clear results from their efforts. A "mission" feels a lot more exciting and meaningful than "something you did to fill the time."

A Dozen Ways to Keep People Engaged

From internal surveys and mock pursuits to cross-training and volunteer outreach, there are countless ways to keep teams active when work slows down. Encourage creativity, reward initiative, and make space for playful learning. Light workloads can reveal your most motivated people—the ones who look for ways to contribute without being told. Capture that energy, and your organization will emerge sharper, stronger, and ready for the next surge.

suggested KPIs for this topic

These KPIs help you use light workload periods intentionally instead of panicking. They focus on capturing value from slow times: building assets, deepening client insight, strengthening BD readiness, and using Twennie to track meaningful internal work.

planning for light workload periods

  • Create and maintain a standing list of light-workload projects in the “When the Workload is Light” topic.
  • Assign a job number or internal code for light-workload work so hours can be tracked transparently.
  • Ensure every team member has at least 2–3 pre-defined tasks they can pick up when project work slows.
  • Review the light-workload list quarterly and add new ideas based on current priorities.
  • Track how often people self-assign meaningful tasks instead of waiting for direction.

capturing stories, media & lessons from projects

  • Schedule light-workload assignments to interview the public about completed projects and capture testimonials.
  • Build a fresh library of site photos, drone footage, and short video clips each quarter.
  • Create at least one new project profile video or visual case study per slow period.
  • Document “lessons learned” from past projects and convert them into prompt sets on Twennie.
  • Track how many proposals or BD efforts later use stories and media created during light workloads.

internal assets, standards & data cleanup

  • Use light workloads to write or update at least one key manual (CADD standards, inspection manuals, etc.).
  • Refresh proposal materials: resumes, project sheets, boilerplate, and graphics for a defined number of projects.
  • Clean and reorganize data repositories (project databases, image folders, templates, contact lists) at least twice a year.
  • Create or update Twennie units for standard operating procedures and best practices.
  • Measure the time saved later due to better documentation and cleaner data.

client insight, market research & relationship mapping

  • Conduct client surveys or stay interviews during slow periods and capture them as Twennie units.
  • Map client relationships visually — who knows whom, which accounts have gone quiet, and where there are gaps.
  • Create prompt sets with nudges for reconnecting with dormant clients and place them in relevant topics.
  • Assign light-workload projects for nugget creation: early-stage opportunity tracking by region, sector, or service.
  • Track how many new opportunities or follow-on projects can be traced back to light-workload BD activities.

learning, twennie content & skill building

  • Assign light-workload units to create or improve Twennie content: videos, articles, prompt sets, exercises, templates.
  • Encourage staff to complete BD and soft-skills units (e.g., Terrible Client Meeting, Pull Marketing, Cross-Selling).
  • Track how many “When the Workload is Light” units are created or completed each quarter.
  • Document new skills learned (video editing, interviewing, facilitation, market research) during quiet periods.
  • Use Twennie’s report center to summarize learning and internal contributions at year-end.

culture, community & charitable impact

  • Plan at least one charitable or community-focused initiative during a light-workload period each year.
  • Use games and exercises (e.g., Save the Pixies) to combine storytelling, fun, and fundraising.
  • Capture volunteer and charitable efforts as Twennie units so they’re visible and reportable.
  • Encourage teams to propose their own light-workload projects that contribute to culture or community.
  • Monitor morale and engagement during slow periods to ensure they strengthen, not weaken, team cohesion.