Candid Communication
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Say the Hard Thing, Early
Candid communication surfaces risks, scope gaps, and constraints before they become schedule or budget problems. Use “no surprises” updates: what changed, why it matters, the options, and your recommendation.
Make Expectations Explicit
Define “done,” decision rights, response times, and change procedures at kickoff and in writing. Clear norms reduce rework, prevent triangulation, and keep the team aligned with the client’s priorities.
Turn Conflict into Progress
Invite respectful challenge and practice disagree-and-commit. Use blameless postmortems and short issue logs to convert emotion into action: facts, impact, next steps, owner, and due date—then close the loop.
