Pull Marketing

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Attract, Don’t Chase

Most technical firms spend their marketing energy chasing opportunities—writing proposals, responding to RFPs, or cold-emailing contacts. Pull marketing flips that approach. Instead of pursuing prospects, you make your brand magnetic. You create things—events, content, stories, experiences—that naturally draw the right people in. Done well, pull marketing generates interest long before the procurement cycle begins. It invites clients into your world, lets them get a feel for how you think and work, and builds trust without the hard sell.

Make Curiosity Your Advantage

Pull marketing works best when it sparks curiosity. The goal isn't to explain everything—it's to make people want to know more. In technical services, that might mean sharing unexpected lessons from the field, inviting the public to a project tour, or publishing behind-the-scenes visuals that show how your team collaborates. These aren’t traditional ads—they’re conversation starters. When you let people see the brains and energy behind your work, you stop looking like just another bidder and start looking like a partner worth watching.

Show Your Values in Action

Pull marketing is an opportunity to express more than just technical skill. It lets you show what your team cares about—whether that’s sustainability, community impact, innovation, or design thinking. Rather than listing values in a slide deck, you bring them to life through content, events, and visuals that reflect those priorities. It’s the difference between saying “we’re collaborative” and showing a real example of how your team co-created something with a client. These moments build brand character, not just brand recognition.

suggested KPIs for this topic

These KPIs help your team design pull marketing that changes the client’s “picture” of your firm’s strengths, integrity, growth, curiosity, and capability. They ensure your resources are used on content and experiences that genuinely influence how clients evaluate you.

evaluating ideas: does it change the picture?

  • Assess every pull marketing idea using the picture test: “Does this change how clients view our abilities, character, or growth?”
  • Eliminate ideas that provide no new insight or evidence of evolution.
  • Document which qualities each idea reinforces (trust, innovation, reliability, expertise).
  • Prioritize only those ideas that show something clients cannot see in your proposals alone.
  • Review this test quarterly to keep messaging aligned with strategic goals.

spitballing & idea validation

  • Host at least one spitballing session per quarter to explore creative outreach ideas.
  • Evaluate each idea for feasibility, cost, novelty, and strategic fit.
  • Test two new pull marketing concepts per year in small, low-risk ways.
  • Document lessons learned after each test to refine future strategies.
  • Ensure ideas engage both marketing and technical staff from the start.

experiences that demonstrate capability (pull events)

  • Deliver at least one pull-marketing event per year (virtual site tour, technical demo, student competition, etc.).
  • Require registration to measure interest and ensure minimum attendance.
  • Involve at least two technical staff in each event to demonstrate depth of expertise.
  • Track attendee feedback and incorporate improvements into future events.
  • Capture at least one video or photographic asset per event for use in future messaging.

messaging that offers real insight

  • Create messaging that helps clients assess your trustworthiness, growth, stability, and adaptability.
  • Avoid content that dilutes the picture (holiday posts, generic celebrations, overused project highlights).
  • Provide at least one “useful to the client” insight per month (best practice, lesson learned, evolution in standards).
  • Use messaging to demonstrate continuous learning and responsiveness to emerging issues.
  • Maintain a balance between technical depth and accessibility for non-technical audiences.

marketing–technical collaboration

  • Ensure every pull marketing initiative includes technical input, ideally from multiple disciplines.
  • Hold monthly “insight interviews” where marketing staff gather expert content.
  • Train marketing on the client’s evaluation criteria so messaging stays strategic.
  • Develop a shared content calendar owned jointly by marketing and technical teams.
  • Review all pull marketing pieces with at least one technical reviewer before posting or launching.

measuring impact & improving strategy

  • Document which messages or events resulted in increased inquiries, invitations, or client engagement.
  • Track repeat engagement to measure whether clients come back for more information.
  • Assess whether the initiative improved the client’s perception of your expertise or reliability.
  • Review the “picture” annually to see how well your pull marketing shaped client perception.
  • Adjust resource allocation based on what strategies create the most positive movement.