Some clients unintentionally create friction that slows decisions, erodes trust, and exhausts teams. This unit shows how to work effectively without escalating conflict or quietly giving up.
Not all difficult clients are hostile or unreasonable — many simply operate with habits, fears, or decision styles that make progress harder than it needs to be. This unit explores how client behavior can introduce hidden risk, rework, and emotional drain, even when everyone is trying to do the right thing. You’ll learn how to recognize these patterns early, adjust your approach without becoming passive or resentful, and protect your team’s momentum and morale while still delivering professionally. It’s about influence, boundaries, and realism — not blame.
Status: in production | Projected release: May 1, 2026
